Choice Logistics Metrics
Active Accounts: 132
Total SSLs: 395
Net On-Time Delivery Rate: 98.35%
System Uptime: 100%
Net Inventory Accuracy: 99.75%
Inventories Managed: 3,064
Parts Managed: 1.35 Million
Monthly Parts Transactions: 395,688*
*Represents monthly average as of 10-15-2011
More Information
The Hitachi Data Systems Case Study shows how Choice helps honor service level agreements (SLAs) for Hitachi customers.
The Océ Case Study shows how Choice Logistics helped improve reliability.
Choice Logistics > Solutions > Global Reach
Results
Choice monitors its global network of partners on an ongoing basis to guarantee consistency and efficiency of its service parts logistics around the world. Each strategic stocking location and regional distribution center is thoroughly audited on a regular basis to make certain Choice’s unwavering high standards of service are met.
Information collected from these audits is utilized for detailed reports that monitor the accuracy of critical parts inventory, on-time performance, field compliance and shipment handling. This level of insight provides Choice’s clients with comprehensive, reliable information that helps them achieve and exceed expectations for demanding mission-critical service level agreements.
Reports and measurement data are painstakingly reviewed and audited by Choice on a monthly basis to evaluate performance objectives. This includes thorough analysis of each SSL and the entire global network:
- Average time critical parts delivery times
- On-time performance
- Inventory accuracy
- Quality Field compliance
Benefits
99%+ net inventory accuracy
100%+ system uptime
98%+ to-the-minute, on-time delivery