Premium service offerings don't end with the arrival and installation of a service part or replacement unit. Whether the customer or a field service technician holds the replaced part or product, both require a well defined returns management process to speed parts recovery and analysis, control inventory and shipping costs, increase employee productivity and strengthen customer relationships.
Returns Management from Choice Logistics facilitates the recovery of high-tech service parts and field replacement units (FRUs) for premium onsite service and advance exchange programs, providing:
Technology companies typically measure product lifecycles in terms of months, so the velocity of returns directly affects their profitability as well as the quality of the next generation of products. Choice Logistics provides Returns Management as part of a complete solution for premium support in critical service parts logistics.