Choice Logistics Solutions Enable Superior Customer Experience for Akibia Clients

Premier IT Services Provider Integrates Global Service Part Logistics Solution to Serve Fortune 1000 Client Base

NEW YORK - May 9, 2005 - Choice Logistics, the global leader in mission-critical service logistics and supply chain solutions, today announced that Akibia Infrastructure Management Services, a leading independent IT services provider, has realized an exponential return on investment and significant increase in overall client approval ratings since integrating industry-leading Choice solutions.

“We view efficient service parts logistics as a critical component to delivering superior service and competitive pricing to our Fortune 1000 client base,” said Mike Parisi, director of global logistics for Akibia. “With stocking locations based across the globe, we required an innovative service parts partner like Choice who could provide a logistics solution to fulfill hundreds of same-day service level agreements.”

Akibia provides enterprise-class IT solutions that enable leading companies worldwide to maintain and optimize their data center environments and security infrastructure. They were faced with the challenge of meeting the demanding needs of over 200 two-, four-, and six-hour same day service level agreements (SLAs) for over 400 clients worldwide - while accessing over 10,000 disparate parts and effectively tracking and managing inventory. In addition to managing one of the nation’s largest spare parts locations, Akibia was also challenged with maintaining a logistics network of more than 70 strategic stocking locations (SSLs) and having the ability to report on a specific location at a moment’s notice.

Akibia worked with Choice to create a one-of-a-kind solution that would seamlessly integrate into existing logistics infrastructure and streamline processes to increase customer service levels by consistently meeting their same-day SLAs. The solution also had to be able to scale internationally. Choice responded with an integrated international service part logistics solution that rapidly increased cycle count performance results and fill rates, reduced costs, provided efficient control of inventory, and improved Akibia’s customer satisfaction rating.

“Choice Logistics is a critical component to Akibia’s ongoing success as a leader in customer service,” said Parisi. “Choice has enabled us to enhance our logistics infrastructure, parts management and overall logistics processes, furthering our ability to efficiently exceed our customer service level agreements.”

“We were easily able to identify with Akibia’s customer-centric focus and corporate philosophy,” said Rob Kass, president and chief operating officer for Choice. “We are proud to be able to assist Akibia in creating a service part logistics system where the customer experience is consistent and top-notch.”

About Choice Logistics
With over 250 strategic stocking locations (SSLs) around the world and 24x7x365 logistics services for direct management of mission-critical inventory assets, Choice Logistics is a preferred global provider of outsourced logistics and integrated inventory management solutions. Leading companies including Avaya, Cisco, EMC, Equant, Hitachi Data Systems, and others have selected Choice for their third party logistics needs. To learn more about Choice Logistics, visit www.choicelogistics.com; call (800) 593-2108, or e-mail info@choicelogistics.com.

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President
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770.886.4295