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USSI
Customer Satisfaction at an All-Time High
Since Tapping Choice Logistics
Unparalleled Service Leads To Unparalleled Results
NEW YORK and Melbourne, Florida, March 01, 2004 –
United Service Source, Inc. (USSI), an internationally recognized
leader in the installation and maintenance for a wide range of services
in the commercial and government sectors, today announced that it
has realized a significant increase in customer retention, satisfaction,
and expansion since tapping Choice Logistics’ global network
of logistics services.
Historically, USSI managed its logistics operations internally,
ultimately tying up valuable resources to non-revenue generating
activity. Since outsourcing to Choice, USSI has improved its SLAs
by 100%, increased its overall customer satisfaction rating by 50%
and realized a 50% decrease in annual financial exposure. Choice’s
industry leading distribution model has allowed for quicker turnaround
times, consistently exceeding customer expectations and delivering
a rapid ROI for both USSI and its clients.
“Surpassing all expectations of our customers is the hallmark
and mission of USSI,” said Christopher A. Vataj, Chief Financial
Officer for USSI. “Choice’s superior customer service,
logistics infrastructure and ability to consistently deliver has
allowed our team to focus on our core competencies, which, in turn,
has let us grow exponentially and has ensured that our clients receive
prompt reliable service at a fair price.” “The customer
also has reaped the benefits of reduced exposure and a better handle
on production requirements and field allocated product.”
“USSI made an important and strategic investment in the future
of their company by selecting Choice to manage its logistics operations,”
said John Miller, vice president of business development for Choice
Logistics. “USSI is a disciplined company dedicated to getting
the right part to the right place at the right time.” “The
results that USSI is realizing and passing on to its client base
are a direct result of the unparalleled commitment they have to
customer service.”
About Choice Logistics
With over 240 strategic stocking locations (SSLs) around the world
and 24x7x365 logistics services for direct management of mission-critical
inventory assets, Choice Logistics is a preferred global provider
of outsourced logistics and integrated inventory management solutions.
Leading companies including Avaya, Cisco, EMC, Equant, Hitachi Data
Systems, and others have selected Choice for their third party logistics
needs. To learn more about Choice Logistics, visit www.choicelogistics.com;
call (800) 593-2108, or e-mail info@choicelogistics.com.
About USSI
USSI is an internationally recognized leader in the installation
and maintenance of commercial and government MATV, CATV, VSAT, Microwave
and Radio Network Systems, as well as LAN/WAN Network design and
integration. The company provides solutions 24X7X365; supported
by a dedicated program management team that ensures integration
from inception to completion. For more information please visit
www.ussi.org or
call (800)-444-USSI ext 1114.Contact: Peter Nilsson, President Performance
Public Relations Inc. 770.886.4295 peter@performpr.com
Contact:
Peter Nilsson,
President
Performance Public Relations Inc.
770.886.4295
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