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Radiant Systems Selects Choice Logistics to Support Global Expansion
Choice Logistics Meets Worldwide Mission Critical Logistics Requirements
NEW YORK – Choice Logistics, the global leader in mission critical service logistics and supply chain solutions, today announces Radiant Systems’ selection of Choice Logistics to support client requirements globally. Radiant is reducing inventory and streamlining processes for dramatic bottom line impact with Choice’s same-day logistics solutions and integrated inventory approach.
“Although not excited about the prospect of implementing a new provider, Radiant approached Choice to discuss their escalating logistics costs and related service challenges,” commented Michael Katz, CEO of Choice Logistics. “By demonstrating our capabilities and the benefits of a partnership early on, Radiant saw the commitment Choice delivers to each and every customer. Now, Radiant is securing new business and taking advantage of opportunities in markets they could not before.”
Radiant Systems designs, develops and supports innovative store technology to the hospitality and retail industries around the world. The company provides four-hour support for over 1,000 clients in all areas of the United States and internationally. The “one-size-fits-all” approach to program management offered by other service providers was not sufficiently meeting the company’s service level commitments and growth plans.
Choice Logistics specializes in servicing companies that support high availability equipment. Over 300 Strategic Stocking Locations (SSLs) throughout the world are managed by Choice’s network partners to provide local inventory management and 7x24 expedited delivery services. All Choice SSLs follow strict ISO-certified processes and operate under the same direction and supervision to ensure that inventory is managed uniformly, worldwide.
Using Choice, Radiant has improved its support operation domestically and internationally to:
- Substantially decrease service operating costs
- Support requirements of a customized service offering
- Provide real-time order status visibility
- Standardize order processing procedures to closely mirror domestic operations
- Offer proactive management and support
- Validate service mapping capabilities within 48 hours
”Choice facilitated a flawless execution transitioning between our logistics providers with virtually no impact to the Radiant client base,” said Rich George, Director of Field Services for Radiant Systems. “Now, in a market that usually leaves very little time to turn over new opportunities, Radiant is positioned for success. Choice allows us to react very quickly to critical requests for pricing and support capabilities: Choice’s responsiveness is unparalleled in the industry.”
About Radiant Systems
Radiant Systems, Inc. (www.radiantsystems.com) is a global leader in providing innovative technology to the hospitality and retail industries. Offering unmatched reliability and ease of use, Radiant's hardware and software solutions are deployed in more than 85,000 restaurants, retail stores, cinemas, convenience stores, fuel centers, and other customer-service venues across more than 100 countries. Radiant serves the needs of its customers through the dedication of more than 1,100 employees, 325 certified sales and service partners, and 1,800 field service representatives around the world. Founded in 1985, the company is headquartered in Atlanta with regional offices throughout the United States as well as in Europe, Asia and Australia.
About Choice Logistics
Choice Logistics is the global service partner for mission critical logistics. With over 300 strategic stocking locations (SSLs) around the world and 24x7x365 logistics services, Choice Logistics provides customized, same-day solutions with an integrated approach to strategic inventory management. Choice’s people, processes and systems provide the speed and flexibility to address the challenges and opportunities to support leading companies with two- to four-hour parts demands. Avaya, Cisco, Dell, EMC, Hitachi Data Systems, and others have selected Choice as their preferred global provider of outsourced logistics. To learn more about Choice Logistics, visit www.choicelogistics.com; call (800) 593-2108, or e-mail info@choicelogistics.com.
Contact Choice Logistics
Thomas Moore
(Blanchard Schaefer Advertising & Public Relations for Choice Logistics)
817-226-4332 ext. 223.