Case Studies

Choice’s solutions have enabled clients in a variety of industries to improve their mission-critical service parts logistics processes, delivering significant benefits.

Akibia

Akibia provides innovative IT solutions that enable global companies to optimize, secure, manage and support mission-critical infrastructure. The company partners with customers to deliver solutions that improve the availability and performance of data centers and security infrastructure.
Read how Choice helps Akibia provide rapid customer service for their IT customers.

Avaya

As a global provider of enterprise IP-based communications systems, Avaya offers unified communications, contact centers, and related services through direct and indirect sales channels to businesses and organizations of all sizes. The company’s state-of-the-art technology improves efficiency, collaboration, and customer service to help end-users remain competitive.
See how Choice's high tech mission-critical service parts logistics focus made the difference.

Blue Coat Systems, Inc.

Blue Coat Systems, Inc. is the technology leader in Application Delivery Networking. Blue Coat ProxySG and PacketShaper appliances and ProxyClient client-based solutions are deployed in branch offices, Internet gateways, data centers and to remote and mobile workers to provide application visibility, acceleration and security across the distributed enterprise.
Read how Choice helps Blue Coat support their large customer base.

Elekta

Sweden-based Elekta is pioneering significant innovations and clinical solutions for treating cancer and brain disorders. The company develops sophisticated, state-of-the-art tools and treatment planning systems for radiation therapy and radiosurgery, as well as workflow enhancing software systems across the spectrum of cancer care.
Read how Choice helped Elkta strengthen its customer relationships.

Fujitsu Transaction Solutions

Fujitsu Transaction Solutions must adhere to demanding, four hour service level agreements (SLAs) with its customers. To meet this requirement, Fujitsu decided to adopt an outsourced model to strategically stock service parts inventory. Initially, the company selected a large transportation provider to manage outbound service parts logistics and storage, in addition to inventory management.
Read how Fujitsu decided Choice was the better solution.

GlassHouse

GlassHouse Technologies Customer Support Services (CSS) is a global provider of IT infrastructure services supporting the storage, data protection, virtualization, security and data center markets with locations in the U.S., Europe and the Middle East. The company offers customer support services to high tech equipment manufacturers, as well as strategic consulting and services to enterprise-level organizations around the world.
Find out how Choice's mission-critical focus helps GlassHouse.

Hitachi Data Systems

Hitachi Data Systems Corporation provides Services Oriented Storage Solutions that enable heterogeneous storage to be dynamically provisioned according to business needs and centrally managed via industry-leading Hitachi storage virtualization software.
Read how Choice helps Hitachi honor service level agreements for their customers.

Occam Networks

Occam’s customers rely on them to provide a wide variety of advanced mission critical network equipment and high value service parts on a “faster-than-next-day” basis. Because of the expense and complexity of the equipment and services offered, Occam must be prepared to react to customer demands for critical service parts at a moment’s notice.
Read how Choice's customized supply chain solution was Occam's answer.

Océ North America

Océ is a leading international provider of digital document management technology and services. The company’s solutions are based on advanced software applications that deliver documents and data over internal networks and the Internet to printing devices and archives – locally and globally. Supporting workflow solutions, Océ digital printers and scanners are considered the most reliable and productive in the world.
Read how Choice's reliability helps make Océ more reliable.

Pitney Bowes

Pitney Bowes Document Messaging Technology Division employs 900 service personnel to support hundreds of customer locations. Its customers rely on them to provide near-perfect uptime. At a rate of 22,000 pieces of mail per hour for some equipment, only a couple of hours without the ability to invoice end-customers can translate to a loss of revenue.
Read how Choice helped Pitney Bowes maintain superior survice while cutting overhead.

Quantum

Quantum Corporation is a leading global storage company specializing in backup, recovery and archive. The company works closely with a broad network of resellers, original equipment manufacturers and other suppliers to meet its customers’ evolving needs.
Read how Choice helps Quantum's keep their promise to customers.

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Case Studies