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Client Program Manager

UK, Poland, Germany, Belgium *Remote Full Time Posted 1 month ago
Position Overview

The Client Program Manager is the primary client contact who owns, manages, and delivers on the client experience. This individual will accurately represent the scope of Choice Logistics’ service capabilities to provide innovative and precise solutions for mission critical services. This individual will be expected to be a cross functional champion who can lead and collaborate with internal stakeholders to define, develop, and execute upon value added solutions for our clients.

Job Responsibilities
  • Add value to the Choice Client Experience
  • Ownership of project and change initiation through to delivery and implementation
  • Build and develop strong comprehensive relationships both internally across departments and externally with clients
  • Analyze data to establish trending performance and opportunities for enhancement
  • Provide consultative solutions to client needs and objectives
  • Partner with clients to identify business requirements, and develop a road map to appropriately project manage solutions
  • Represent the complete spectrum of Choice Logistics’ services, infrastructure, processes and policies to Clients
  • Develop a strategic communication cadence with clients that emphasizes alignment, performance, management and solutions delivery
  • Create a proactive approach to client issues, being aware and creating a resolution prior to client escalations
  • Monthly KPI reporting development, creation and analysis
  • Quarterly Business Review – create presentation, exception analysis, etc. inclusive of participating in the meetings
  • Proactively review re-occurring failures with SME’s within Choice and develop corrective actions
  • Identify IT enhancements and EDI upgrade opportunities between client and Choice
  • Utilize both proprietary monitoring & reporting tools in addition to the MS Office suite and other external CRM platforms
Skills/Qualifications
  • Bachelor’s Degree
  • 5+ Years of Customer Facing and Client Management Experience
  • 3 + Years of Project and Change Management Experience
  • Understanding and knowledge of Logistics and Supply Chain Management Industry preferable
  • Exceptional Interpersonal, Written, and Verbal Communication Skills
  • Experienced with CRM Tools
  • Advanced knowledge in Microsoft Office Suite
  • Travel up to 20%
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