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Control Tower Representative – APAC

Remote - India Full Time Posted 6 days ago
Position Overview

The Control Tower Representative will monitor and manage transportation orders and process client part requests via email, or telephone, while utilizing Control Tower tools and adhering to client business rules.  Responsible for maintaining a high level of communication with both clients and vendors.

Job Responsibilities
  • Live order management and execution
  • Process transactions and order requests from clients
  • Document all follow up work that is done on behalf of the client
  • Engage vendor partners to follow up or resolve service issues or delays
  • Tracking of all live orders
  • Other duties as assigned
Skills/Qualifications
  • Associates Degree preferred
  • Fluent in English
  • Customer Support experience preferred
  • Proven Track Record of Success Working Cross Functionally
  • Ability to multi-task and prioritize tasks
  • Strong verbal and written communication skills
  • Proficient level of the Microsoft Suite
  • Strong knowledge base of Micros
  • Demonstrated problem solver and solutions developer
  • A strong work ethic and the ability to work on their own initiative and manage own time effectively.
  • Proficient in Customer Support Software: Office Applications
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