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Field Service Manager – EMEA

Remote - United Kingdom Full Time Posted 4 weeks ago
Job Responsibilities
  • Manage relationships with courier companies within the assigned region as it applies to all aspects of our global service offering; i.e. inventory control, on-time delivery, responsiveness and cost control
  • Ensure client SLA’s are met through timely inbound receipts and accurate outbound order processing
  • Provide training to vendor staff on Choice procedures and Choice operating systems
  • Proactively manage labor and space allocations for the warehouses
  • Work directly with the Global Trade Solutions group to ensure International shipments are correctly billed and routed
  • Ensure sufficient level of shipping supplies are maintained
  • Conduct facility audits as required for both current and prospective clients
  • Create a continuous improvement environment that delivers quality outcomes
  • Manage KPIs
  • Develop and administer corrective actions as appropriate
  • Recommend and drive changes that improve performance
  • Understand the impact and cost of contracted services as well as the net effect of any changes
  • Self-evaluate, baseline, benchmark, and introduce best practices to drive innovation
  • Manage projects and cross-functional resources on global process improvement initiatives
Skills/Qualifications
  • Strong communication skills; both written and verbal.
  • Must be fluent in English
  • Working knowledge of MS Office, including Excel and PowerPoint
  • BS/BA degree or equivalent required
  • 5+ years of Operations Manager experience
  • Customer service experience required
  • Knowledge and experience of the logistics industry including both: courier transportation and warehousing
  • 5S and/or Six Sigma Experience preferred
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