Field Service Manager

The Field Service Manager will be accountable for vendor performance and relationship management in a defined region or territory.  They will collaborate with internal and external groups to deliver favorable business outcomes.

• Manage relationships with courier companies within the assigned region as it applies to all aspects of our global service offering; i.e. inventory control, on-time delivery, responsiveness and cost control
• Ensure client SLA’s are met through timely inbound receipts and accurate outbound order processing
• Provide training to vendor staff on Choice procedures and Choice operating systems
• Proactively manage labor and space allocations for the warehouses
• Work directly with the Global Trade Solutions group to ensure International shipments are correctly billed and routed
• Ensure sufficient level of shipping supplies are maintained
• Conduct facility audits as required for both current and prospective clients
• Create a continuous improvement environment that delivers quality outcomes
• Manage KPIs
• Develop and administer corrective actions as appropriate
• Recommend and drive changes that improve performance
• Understand the impact and cost of contracted services as well as the net effect of any changes
• Self-evaluate, baseline, benchmark, and introduce best practices to drive innovation
• Manage projects and cross-functional resources on global process improvement initiatives

• Strong communication skills; both written and verbal.
• Must be fluent in English
• Working knowledge of MS Office, including Excel and PowerPoint
• BS/BA degree or equivalent required
• 5+ years of Operations Manager experience
• Customer service experience required
• Knowledge and experience of the logistics industry including both: courier transportation and warehousing
• 5S and/or Six Sigma Experience preferred
• 50-75% travel required to vendor partner locations