GTS, Client Program Manager

This individual will act as an international shipping and global trade resource dedicated to a key Choice client. The individual will be responsible for coordinating with multiple internal and external stakeholders to resolve individual shipment issues, identifying root cause/corrective actions within business process, and designing and implementing process improvements.

• Serve as a client facing point of contact for GTS program management working directly with the assigned client to identify emerging needs, address areas of concern, and align on any existing operational areas for improvements
• Structure and organize client program deliverables through maintenance of individual client specific project trackers
• Partner with the client to identify business requirements, and develop a road map to appropriately project manage solutions

• Proactively review re-occurring failures with SME’s within Choice and develop corrective actions
• Identify IT enhancements and EDI upgrade opportunities between client and Choice
• Utilize both proprietary monitoring & reporting tools in addition to the MS Office suite and other external CRM platforms

• Champion sustainable business processes, emphasizing long-term solutions over temporary workarounds
• Perform on-going analysis on business processes related to productivity between client and company
• Present progress reports, integrate feedback, while guiding and supervising assigned specific tasks
• Support individual client post-entry client program

• Bachelor’s degree
• 3+ years of Customer Facing and Client Management experience

• 3 + Years of Project and Change Management Experience
• 3 + Years of Project Management Experience

• Project Management Professional (PMP) certification a plus
• Experienced with Microsoft Office Suite
• Proficient in SAP
• Ability to multi-task and manage multiple priorities at once
• Exceptional Interpersonal, Written, and Verbal Communication Skills
• Ability to work independently, and collaborate cross-departmentally on a regular basis

• Understanding and knowledge of Logistics and Supply Chain Management Industry preferable