LATAM Operations Support Manager

The Operations Support Manager is a key leadership role responsible for overseeing the daily operations and performance of the Operations Support team within the region. This individual will play a critical role in ensuring the smooth execution of operational processes and meeting client requirements.

Team Management and Leadership:

• Provide effective leadership and guidance to the Operations Support team, fostering a collaborative and high-performing work environment.
• Oversee the day-to-day activities of the team, ensuring tasks are completed accurately and within designated timelines.
• Foster a culture of continuous improvement and employee development, supporting the professional growth of team members.

Client and Vendor Relations:

• Ensure alignment of client expectations with vendor performance.
• Develop and maintain strong relationships with internal stakeholders, such as operations and client services, as well as external clients.
• Proactively address client inquiries and concerns and collaborate with the team to provide timely and effective solutions.

Operational Excellence:

• Drive operational excellence by implementing and maintaining efficient processes and procedures.
• Collaborate with cross-functional teams to identify opportunities for improvement and implement corrective actions.
• Utilize analytics tools and techniques to analyze operational data, identify trends, and derive actionable insights for process optimization and performance improvement.

Update Choice procedures and operating systems to align with changing client Communication and Reporting:

• Establish a strategic communication cadence with Operations Support staff and vendors, emphasizing alignment, performance, and solutions delivery.
• Ensure clear and effective communication channels between internal and external clients, Operations Support staff, and vendors.
• Prepare and present reports to internal and external clients and vendors, including key performance indicators (KPIs), inventory inquiries, and other relevant metrics.

IT Enhancement and Support:

• Identify opportunities for IT enhancements that can improve operational efficiency and effectiveness for clients, vendors, and Choice Logistics.
• Collaborate with IT teams to implement system enhancements and support the integration of technology solutions.

• Bachelor’s Degree
• 5 + Years of Logistics/Supply Chain Experience
• 2+ Years of Customer Facing Experience
• Proven work experience in operations management, supply chain management, or a similar role, with a focus on client support and vendor management.
• Demonstrated ability to lead and motivate a team, driving performance and fostering a collaborative work environment.
• Exceptional Interpersonal, Written, and Verbal Communication Skills
• Proficiency in utilizing data analysis tools and techniques to identify trends, insights, and areas for improvement.
• Familiarity with logistics and supply chain management systems, as well as reporting tools.
• Ability to thrive in a fast-paced environment and adapt to changing priorities and deadlines.
• Advanced knowledge in Microsoft Office
• Proficiency in English and Spanish
• Portuguese basic knowledge is a plus