Vice President, Client Services – Americas

The VP, Client Services will act as a results driven, execution focused leader tasked with implementing, retaining and continuously improving tailored, global, integrated solutions.  The successful candidate will have a strong operational and commercial acumen responsible for leading a team spread throughout the Americas, providing daily oversight and direction to Directors responsible for high levels of client engagement, satisfaction, retention and organic growth.

• Lead the Client Services function to ensure the growth of existing accounts as well as supporting pre-sales efforts for new logos as required. Given this need, a successful candidate will also have an operational background to ensure the implementation and customer service piece of the business remains strong and profitable.
• Establish and implement short- and long-range goals, objectives, policies and operating procedures
• Represent the complete spectrum of Choice Logistics’ Services, infrastructure, processes and policies to clients
• Identify, progress and contribute in closing strategic opportunities in conjunction with the sales team as necessary
• Experience overseeing the hiring, management and retention of key Client Services personnel
• Develop existing talent while continuing to recruit and attract high performing Client Services executives with the appropriate skillset and background to succeed
• Customer care is a key component of this role and the successful candidate should have demonstratable experience in this category
• Provide consultative solutions to address client objectives
• The successful candidate will promote teamwork by influencing peers and other departments to coordinate goals and communicate effectively to ensure alignment.

• Bachelor’s Degree – Masters Preferred
• 10+ Years of Leadership Experience (Region, Product, Team, etc.)
• 7+ Years of Client Facing Experience ideally management of Client Services teams, preferably in the transportation or logistics industry.
• Exceptional interpersonal, written, and verbal communication skills
• Advanced working knowledge of Logistics and/or Supply Chain Management
• Experience with CRM Tools
• Ability to travel upwards of 50%+ of the time
• Proven experience in developing high performing teams.
• Leadership and team building skills; ability to motivate and coach.
• Solid planning and organizational skills – must be comfortable in management and budget meetings (financial acumen) and have strong communication skills (oral and written).
• Experience in strategic planning, execution, and developing qualitative and quantitative business cases for existing clients.
• Experience in preparing pro-forma financial analysis of opportunities for the purpose of evaluating business.
• Ability to facilitate group meetings as well as the ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
• Forward thinking, self-motivating and highly adaptive leader who integrates strategy, performance and risk management with initiatives aimed at achieving significant financial improvements.
• Constantly looks at things with a visionary eye and offers creative suggestions and solutions; is energized by challenges and welcomes change.
• Develops and ensures utilization of tools and resources which generate and qualify business leads supporting the company’s growth objectives
• Strong communicator and relationship builder at all levels with the ability to work effectively across functions.
• Possess the proven ability to influence and persuade.
• Adept at navigating through complex and demanding situations while acting with integrity.