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Vice President, Client Services – Americas

Remote - Americas Full Time Posted 1 week ago
Position Overview

The VP, Client Services will act as a results driven, execution focused leader tasked with implementing, retaining and continuously improving tailored, global, integrated solutions.  The successful candidate will have a strong operational and commercial acumen responsible for leading a team spread throughout the Americas, providing daily oversight and direction to Directors responsible for high levels of client engagement, satisfaction, retention and organic growth.

Job Responsibilities
  • Lead the Client Services function to ensure the growth of existing accounts as well as supporting pre-sales efforts for new logos as required. Given this need, a successful candidate will also have an operational background to ensure the implementation and customer service piece of the business remains strong and profitable.
  • Establish and implement short- and long-range goals, objectives, policies and operating procedures
  • Represent the complete spectrum of Choice Logistics’ Services, infrastructure, processes and policies to clients
  • Identify, progress and contribute in closing strategic opportunities in conjunction with the sales team as necessary
  • Experience overseeing the hiring, management and retention of key Client Services personnel
  • Develop existing talent while continuing to recruit and attract high performing Client Services executives with the appropriate skillset and background to succeed
  • Customer care is a key component of this role and the successful candidate should have demonstratable experience in this category
  • Provide consultative solutions to address client objectives
  • The successful candidate will promote teamwork by influencing peers and other departments to coordinate goals and communicate effectively to ensure alignment.
Skills/Qualifications
  • Bachelor’s Degree – Masters Preferred
  • 10+ Years of Leadership Experience (Region, Product, Team, etc.)
  • 7+ Years of Client Facing Experience ideally management of Client Services teams, preferably in the transportation or logistics industry.
  • Exceptional interpersonal, written, and verbal communication skills
  • Advanced working knowledge of Logistics and/or Supply Chain Management
  • Experience with CRM Tools
  • Ability to travel upwards of 50%+ of the time
  • Proven experience in developing high performing teams.
  • Leadership and team building skills; ability to motivate and coach.
  • Solid planning and organizational skills – must be comfortable in management and budget meetings (financial acumen) and have strong communication skills (oral and written).
  • Experience in strategic planning, execution, and developing qualitative and quantitative business cases for existing clients.
  • Experience in preparing pro-forma financial analysis of opportunities for the purpose of evaluating business.
  • Ability to facilitate group meetings as well as the ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
  • Forward thinking, self-motivating and highly adaptive leader who integrates strategy, performance and risk management with initiatives aimed at achieving significant financial improvements.
  • Constantly looks at things with a visionary eye and offers creative suggestions and solutions; is energized by challenges and welcomes change.
  • Develops and ensures utilization of tools and resources which generate and qualify business leads supporting the company’s growth objectives
  • Strong communicator and relationship builder at all levels with the ability to work effectively across functions.
  • Possess the proven ability to influence and persuade.
  • Adept at navigating through complex and demanding situations while acting with integrity.
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