Material In Review Analyst

The MIR Analyst will manage the resolution of any part or parts that Choice warehousing partners are unable to process to completion of the replenishment and return workflows. The role involves effectively communicating with warehousing partners and clients to ensure issues are clearly understood and resolution is aligned with Choice process requirements. The Ideal candidate will be analytical, have strong investigative skills and be able to effectively communicate to both warehousing partners and client.

• Review and analyze all active MIR tickets to identify root cause
• Develop and implement resolution plans based on MIR root cause
• Coordinate with support teams (Client Services, IT, Operations / etc.) as needed
• Drive closure on any identified resolution paths with vendor partners and ensure accurate root causes are being systemically captured
• Provide world class communication to all internal and external stakeholders
• Monitor trends and make data driven decisions for resolution, together with Client Services and Operations
• Identify and communicate process and system improvement opportunities
• Support client facing team members to ensure world class customer service

• Bachelor’s degree or equivalent preferred.
• Previous experience in logistics is preferred.
• Experience in client-facing roles preferred.
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Teams.
• Exceptional verbal and written communication skills.
• Proven ability to analyze data with high attention to detail.
• Strong attention to detail and ability to interpret and communicate data effectively
• Proven ability to multitask and perform under tight deadlines.
• Demonstrated problem solver with the ability to influence others to drive solutions