Choice’s network of 500+ warehouse locations in 100+ countries is anchored by 14 strategic distribution centers and 65+ importers of record.
This global footprint places replacement parts closer to the power generation, grid, and energy storage sites that depend on them, reducing the distance between an equipment failure and a repair.
Choice positions critical service parts across 500+ forward stocking locations (FSLs) based on installed-base geography, equipment failure history, part criticality, and contracted response times.
Placing inventory close to power generation, grid, and energy storage sites can support 2-hour and 4-hour response windows in major markets, Next Flight Out for urgent requirements, and Next Business Day coverage for less immediate needs. Exact service availability is confirmed during network design according to site geography, part requirements, and proximity to the Choice network.
Cross-border service parts movements introduce product classification, customs documentation, denied-party screening, and importer-of-record requirements. Choice’s in-house Global Trade Services team includes licensed customs brokers and supports 65+ importers of record. Compliance controls are incorporated into the order workflow, helping service parts clear borders without introducing avoidable delays to the repair.
Choice can activate service parts capability in a new country in 30 to 90 days using infrastructure already in place. This allows energy equipment OEMs to support new installations and service contracts without first building separate customs and logistics capabilities in every market.
Choice 4PL operating model orchestrates the inventory management, warehousing, order execution, transportation, trade compliance, and reverse logistics for the service parts of energy equipment OEMs through Compass, Choice's proprietary platform.
Allowing the OEMs to retain strategic control without coordinating separate regional warehouse providers, carriers, customs brokers, and disconnected systems as the installed base grows.
Power Generation Equipment
Choice supports OEMs whose turbines, generators, and solar or wind power systems operate across distributed sites. Replacement components are forward-stocked close to active assets so field engineers have immediate access when a failure occurs.
Grid Infrastructure and Control Equipment
Substation hardware, transformer components, switchgear, and grid control hardware can be distributed across extensive geographic areas. Forward stocking, 99.9% inventory accuracy, and SLA-based parts delivery help field teams receive critical replacement components inside the contracted service window.
Energy Storage Systems
Energy storage installations rely on interconnected power modules, EV chargers, battery management hardware, and thermal controls. Choice positions replacement inventory near active installations, manages time-critical service parts orders, and coordinates the return movement of removed components.
Remote and Distributed Energy Assets
Remote sites present unique challenges where distance and transport constraints can extend repair times. Choice Logistics FSL network planning, places critical spares within reach to maintain compliance with strict SLA commitments.
Forward Stocking and Remote-Site Support
Break-Fix Service Parts Delivery
Reverse Logistics and Repair Loops
Live Order Management and Exception Resolution
SLA Attainment and Uptime Protection
Forward-positioned parts, live order management, and proactive exception resolution keep replacement orders inside contractual service windows. Meeting SLAs consistently reduces penalty exposure, protects downstream equipment uptime, and supports long-term contract renewal rates.
Scalable International Expansion
OEMs can expand service coverage to support new equipment sales across more sites, regions, and countries without building a separate supply chain in each market. Existing FSL coverage, 65+ IORs, and 30 to 90 day market activation allow OEMs to grow service revenue on established infrastructure.
One View of Global Service Parts Operations
Compass gives OEMs real-time data and order-level visibility into every appliance in the network, whether stored, in transit, or delivered. That view comes from one system rather than a patchwork of carrier tracking pages, and inventory positioning decisions are based on actual order and failure history.