Choice positions mission-critical service parts in forward stocking locations close to the installed base. Inventory placement is based on failure history, part criticality, installed-base density and contracted response times rather than broad regional averages.
Enabling 2-hour and 4-hour fulfillment, Next Flight Out support for urgent international movements and Next Business Day coverage for less time-sensitive service requirements. The result is a service parts network designed around equipment uptime rather than ordinary parcel delivery.
Programs can also include Will Call pickup at designated Choice warehouse locations, so an authorized field technician can collect a confirmed service part when collection is the fastest route to the site.
Choice’s network of 500+ warehouse locations across 100+ countries is anchored by 14 distribution centers and supported by 65+ importers of record through Global Trade Services. It helps robotics OEMs and service organizations position service parts closer to their installed base while expanding into new markets through established warehousing and trade compliance infrastructure.
Compass, Choice Logistics’ proprietary technology platform, connects OMS, WMS, TMS and inventory data through one system. With 85% of transaction volume flowing through systemic integration, and 99.99% platform uptime, giving service teams the visibility and control to maintain consistent service, protect SLA attainment, and manage mission-critical service parts across regions.
This connected network gives robotics OEMs a single point of accountability for service parts inventory, order orchestration, transportation, trade compliance and reverse logistics. It protects operational efficiency when parts need to reach live deployments quickly and reduces the coordination burden created by adding separate providers country by country.
Entering a new country can require IOR and EOR capabilities, customs documentation, product classification, denied-party screening, and local brokerage coordination. Choice’s Global Trade Services team of licensed customs brokers coordinates these requirements through in-country partners spanning 65+ importers of record.
Because the infrastructure is already in place, Choice can typically activate service parts capabilities in new markets without the OEM building local trade and logistics arrangements from the ground up, helping robotics manufacturers reach global installed bases sooner and protect service revenue.
Service Parts Placement for Your Installed Base
After the sale, a robotics OEM’s service agreements and warranty plans are commitments it has to keep. Choice places mission-critical service parts in forward stocking locations near where the installed base operates, so when a failure occurs, the technician receives the part inside the SLA window.
Repair, Return, and Asset Recovery
Choice’s reverse logistics program manages failed spare parts removed from service, tracks them through repair loops, and returns them to active inventory or routes them for approved disposition according to each client’s requirements. Serialized tracking maintains visibility as mission-critical parts move between customer sites, repair centers, distribution centers, and forward stocking locations.
Service Parts Coordination Across Sites and Countries
For OEMs supporting an installed base across sites and countries, Choice coordinates storage, inventory, and outbound transportation so each service part reaches the technician who needs it, and acts as the OEM’s single point of accountability across the network.
Real-Time Visibility and Order Fulfillment Management
System Integrations
