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Order Management Services

How Our Order Management Process Works

Every order is urgent. Choice Logistics combines regional order management teams with our cloud-based Compass order management platform to monitor, manage, and move your customer orders, end to end, 24/7/365. Get real-time visibility, proactive exception handling, and easy access to all key order information (PODs, shipping labels, commercial invoices, and more) in one location.

Why Choice for Order Management

Why Choice for Order Management
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Regional, multilingual logistics experts actively manage and track order status around the world, delivering a professional, delightful engagement every time.
Compass is a mobile-friendly, self-service order management system (OMS) that provides real-time updates, and alerts, and GPS tracking—so you always know where every order is in the entire order lifecycle.
We monitor live outbound orders and act on exception-based activity before it impacts timely delivery or customer satisfaction.
As your business grows and larger order volumes come in from multiple channels, our OMS solutions and global teams scale seamlessly.
 Use Compass as a standalone order management platform or connect it to your ERP, warehouse management (WMS), inventory management software, and ecommerce websites via third-party integrations.

What You Get
Services

End-to-end order management

Orchestrate every step—from capture to order fulfillment to proof of delivery—across multiple channels

GPS

Real-time visibility

Live order status, GPS, geofences, and configurable alerts/notifications

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Single source of truth

All order details, documents, and order history accessible in the same platform

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Inventory control

Optional feeds to your inventory management tools for accurate stock levels and inventory levels

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Automated workflows

Replace manual processes with rules that automate tasks, reduce errors, and accelerate the fulfillment process

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Global coverage

Multilingual customer interactions and regional experts who know local regulations, carriers, and SLAs

Security

Security & governance

User roles for sales agents, customer support, and operations—ensuring the right people see the right data

IAWBs

Additional controls

Denied party screening and management approval for long distance drives or next flight out options

How Our Order Management Process Works
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Capture & validate

We ingest customer orders from ERPs, marketplaces, and CRMs. Business rules validate addresses, service levels, and inventory availability—reducing human error and ensuring the right process from the start.
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Orchestrate & route

Compass allocates inventory, selects carriers, and creates shipping documentation (commercial invoices, shipping labels) automatically. Rules and key considerations like customs, cut-off times, and SLAs are applied consistently by the system.
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Fulfill & ship

Orders flow to warehouse management for pick/pack/ship or to our specialized providers. We process orders with automated picks, packing lists, and compliant labeling—streamline operations while maintaining accuracy.
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Track & communicate

Enjoy real-time visibility with event-based milestones. Automated notifications keep your teams and customers informed—improving customer experience while reducing WISMO (“where is my order?”) tickets.

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Proactive exception management

Weather, customs, or capacity issues? Our regional teams step in immediately, present options, and execute the best path to delivery—keeping errors low and timely delivery high.

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Document & analyze

PODs, labels, invoices, returns paperwork, and compliance documents are stored with the order details and order history. Use dashboards to analyze cycle times, exceptions, and fulfilling orders performance across multiple channels.

Compass: Your Cloud-Based Order Management Software

Compass is the center of control for your order management solutions—a cloud-based platform designed to help businesses manage the entire order lifecycle in real time.

  • Live order management
    Search, filter, and action orders with real-time updates on status, ETAs, and next steps.

  • Configurable alerts
    Build automated workflows that flag delays, customs holds, or inventory mismatches to reduce errors.

  • Inventory & WMS connectivity
    Sync inventory control and stock levels; push/pull data with ERP/WMS so you always fulfill against accurate availability.

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  • Role-based access
    Give sales agents, support, and ops teams exactly what they need to serve customers and keep the fulfillment engine moving. Field technicians and engineers get real-time access to order and parts information so they can resolve issues on-site without delays.

  • Scalable architecture
    Add new sales channels or a new system without disruption; Compass and our teams absorb complexity as you expand.

  • One location for everything
    Key order information—PODs, invoices, shipping docs—stays attached to the order so audits and CS inquiries are fast and clear.

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Outcomes You Can Count On

Faster, more reliable order processing

and timely delivery

Reduced human error

fewer exceptions, less rework

Improved customer satisfaction

and stronger customer experience

Streamlined operations

with measurable cycle-time improvements

Actionable visibility

across your supply chain, warehouses, and carriers

ReducedDowntime

Faster, more reliable order processing

and timely delivery

WarrantyClaims

Reduced human error

fewer exceptions, less rework

Improved-Customer-Satisfaction

Improved customer satisfaction

and stronger customer experience

CustomSolutions

Streamlined operations

with measurable cycle-time improvements

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Actionable visibility

across your supply chain, warehouses, and carriers

Get Started

If you need an order management system that actually works the way your business does—and a global team that keeps it running day and night—Choice Logistics is ready.

Order Management Services FAQs

How is this different from basic OMS software?

Compass combines a configurable order management platform with hands-on regional experts who manage exceptions in real time—bridging the gap between software and operations.

Can you integrate with our existing tools?

What if our orders are global and time-critical?

How is this different from basic OMS software?

Compass combines a configurable order management platform with hands-on regional experts who manage exceptions in real time—bridging the gap between software and operations.

Can you integrate with our existing tools?

Yes. We support third-party integrations with ERPs, WMS, TMS, tax/compliance systems, and ecommerce websites to keep everything on the same platform view.

What if our orders are global and time-critical?

That’s our specialty. Our teams operate 24/7 with alerts and proactive escalation to protect delivery timelines.

Take the first step toward seamless logistics

Fill out this form and we’ll be in contact shortly to discuss your needs and provide tailored solutions.