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At Choice Logistics, the world’s most talented advisors, doers, and thought leaders are shaping the future of global logistics.
Network Operations Analyst
Full Time
Remote
India
Position Overview
The Network Operations Analyst is responsible for managing and resolving client requests and warehouse-related exceptions that fall outside standard operational workflows. This role oversees the investigation and resolution of issues that prevent Choice warehousing partners from successfully completing replenishment and return processes, ensuring timely and accurate outcomes.
Serving as the primary point of contact for special and ad hoc client requests, the Network Operations Analyst collaborates closely with warehousing partners, clients, and internal stakeholders to identify issues, coordinate solutions, and ensure alignment with Choice's operational standards and procedures.
The ideal candidate is highly analytical, detail-oriented, and proactive, with strong investigative, problem-solving, and communication skills. This individual must be able to effectively manage multiple priorities, navigate complex operational challenges, and drive issues to resolution. The role requires a commitment to operational excellence, accurate data management, and timely communication, while following established procedures and developing new workflows when necessary to support evolving client and business needs.
Job Responsibilities
- Review and analyze all active MIR tickets to identify root cause
- Develop and implement resolution plans based on MIR root cause
- Coordinate with support teams (Client Services, IT, Operations / etc.) as needed
- Drive closure on any identified resolution paths with vendor partners and ensure accurate root causes are being systemically captured
- Review and document any intake requests.
- Generate special request tickets to ensure compliance with system processing requirements.
- Drive timely responses from warehousing vendors.
- Ensure timely updates provided to clients on progress and completion.
- Maintain tracking log of all requests.
- Collaborate with internal support teams (Client Services, Operations, IT, etc.) as needed.
- Provide world class communication to all internal and external stakeholders
- Monitor trends and make data driven decisions for resolution, together with Client Services and Operations
- Identify and communicate process and system improvement opportunities
- Support client facing team members to ensure world class customer service
Skills/Qualifications
- Bachelor's degree or equivalent preferred.
- Previous experience in logistics is preferred.
- Experience in client-facing roles preferred.
- Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Teams.
- Exceptional verbal and written communication skills.
- Proven ability to analyze data with high attention to detail.
- Strong attention to detail and ability to interpret and communicate data effectively
- Proven ability to multitask and perform under tight deadlines.
- Demonstrated problem solver with the ability to influence others to drive solutions
- Bachelor's degree or equivalent preferred.
- Previous experience in logistics is preferred.
- Experience in client-facing roles preferred.
- Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Teams.
- Exceptional verbal and written communication skills.
- Proven ability to analyze data with high attention to detail.
- Strong attention to detail and ability to interpret and communicate data effectively
- Proven ability to multitask and perform under tight deadlines.
- Demonstrated problem solver with the ability to influence others to drive solutions